Our Policies

General Terms & Conditions

The Terms and Conditions prescribed for regulation of Online Payment facilities by Alphonso Stories Private limited.

The payment system of the bank may collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Review our payments policy in detail.

Definitions:

• "Agent" means any Foreign or Domestic tour operator / travel agency / person who desires to pay for the travel services which has been or will be booked as per agreed terms and condition of the invoice / contract/ email correspondence with Alphonso Stories for their customers or themselves using the online payment facility over the online payment Gateway.
• "Merchant" means any person who owns or manages or operates the Merchant Establishment through a physical establishment and/or a website www.alphonsostories.com.
• "Facility" means, providing online payment facilities to Agent, who agrees to the terms and condition set forth in this document.

These Terms and conditions form part of the contract between the agent and Alphonso Stories private limited.

The provider of the Payment Gateway shall validate the Credit or debit Card details & other information like address, email and contact details provided by the Agent during a transaction.

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This facility shall be provided at the discretion of Alphonso Stories private limited which reserves the right to add, revise, suspend in whole or in part any of the facility provided by it, without any notice and it shall be binding on the Agent. By using the facility, the Agent shall be deemed to have accepted these Terms and Conditions.

The Agent is aware that in case of online payment over the Payment Gateway, the Agent will not physically sign the charge-slips at the time of making the payment though the Payment Gateway. Accordingly, the Agent accepts that, in the event of any dispute regarding the authenticity or validity of such a payment, for any reason whatsoever, the Agent shall continue be liable to pay the outstanding amount of Alphonso Stories Private limited for the services booked & utilized.

Alphonso Stories has no obligation to verify the authenticity of any payment made from the Agent account while using the payment facility.

Privacy Policy:

In the process of using this Website and/or executing any Instruction/ Transaction on behalf of the Agent, Alphonso Stories may be privy to information relating to the Agent, including information that is of a confidential nature. Alphonso Stories is strongly committed to protecting the privacy of its Agent and has taken steps to protect the information furnished to it. Alphonso Stories has taken all necessary measures to protect the confidentiality of the information and its transmission under the online payment Facility.

Alphonso Stories undertakes not to disclose the information provided by the Agent to any person, unless acting under good faith that such action is necessary to:

• Confirm to legal requirements or comply with legal process.
• Protect and defend Alphonso Stories rights or property.
• Enforce these terms and conditions.
• Act to protect the interests of the Agent.

The Agent authorizes Alphonso Stories to exchange, share, part with all information related to the details and transaction history of the Agent to its Affiliates, banks / financial institutions / credit bureaus agencies as may be required by law or customary practice and shall not hold Alphonso Stories liable for use or disclosure of this information.

Alphonso Stories has no obligation to verify the authenticity of any payment made from the Agent account while using the payment facility.

Amendments : Alphonso Stories reserves the right to add, amend, revise, suspend or cancel in whole or in part any of the online payment Facility available through the Website, and will make best efforts to provide appropriate notice to the Foreign Agent. Any addition, suspension, revision, amendment, cancellation or suspension of the terms as notified on the Website may be made by Alphonso Stories, by causing a notice of the same to be posted on the Website and the Agent shall be deemed to have accepted the same in the event of its executing any transaction through the Website after the addition, suspension, revision, amendment, cancellation or suspension has been notified. Alphonso Stories may introduce new services in relation to the Website from time to time. The existence and availability of the new online payment Facility will be notified on the Website, as and when they become available.

No Waiver Of Rights : A failure or delay in exercising any right, power or privilege in respect of these Terms and Conditions will not be presumed to operate as a waiver, and a single or partial exercise of any right, power or privilege will not be presumed to preclude any subsequent or further exercise, of that right, power or privilege or the exercise of any other right, power or privilege.

Disclaimer : Agent shall not hold Alphonso Stories, responsible for any kind of incorrect details furnished by him or her during online payment made.

Rights Granted : The Agent hereby acknowledges and agrees that any rights not expressly granted herein are reserved by Alphonso Stories.

• **Charges do vary for Domestic and international credit and Debit cards.
• ** Domestic corporate cards have different card transaction charges.
• ** The charges also include the 18% government service tax on the bank charges.

Cancellation : Any cancellation of services for which payment was made by the Agent using the online payment gateway is subject to the terms & conditions agreed with the Merchant.

Refund : Any payment made by the Agent using the Online payment gateway cannot be refunded under any circumstances. The un-adjusted amount, if any can be used as advance against future services availed by the Agent for their clients or themselves.

Liability : We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time

Governing Law and Jurisdiction : The provisions of these Terms and Conditions shall be governed by and construed in accordance with Indian law. All disputes, if any, arising out of or in connection with, or because of this Terms and Conditions or otherwise relating hereto, shall be subject to the exclusive jurisdiction of the competent courts/tribunals in India only.

Severability : If any one or more of the terms and conditions mentioned here are for any reason held to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining terms and conditions will be unimpaired and will remain in force and effect.

ALPHONSOSTORIES respects your protection and is dedicated to shield the security of your personal data. We regard your need to see how data is being gathered, utilized, unveiled, moved and put away. In this manner, we have created underneath Cookie policy to familiarize you with our practices. We recommend you to carefully browse this policy together with our Website privacy policy.

Reason:

ALPHONSOSTORIES utilizes Cookies and different innovations to improve your experience when you use our website. With that impact, we have built up the beneath cookie policy to acquaint you with our practices.

Extension:

This Policy is appropriate to all people who visit our website and to all data gathered by techniques of the cookies.

Cookie Means ?

Cookies are a component of internet browser programming that permits web servers to briefly store data inside your browser. They are commonly used to make website work, to monitor your developments inside the site, to recall your login subtleties, and for comparable exercises. Cookies are sent to the beginning site on ensuing visit or to another site that perceives the particular treat. Most Internet browsers naturally acknowledge Cookies.

Cookies permit website to perceive the gadget through which the site is gotten to. Cookies can be utilized to store your inclinations and past activities which can additionally be utilized to give explicit functionalities or alternatives fit to your inclinations, in this way improving your site understanding. Cookies can't get to some other data on your PC. Most Internet browsers consequently acknowledge Cookies. Obviously, by changing the choices on your internet browser or utilizing certain product programs, you can control and erase how and whether Cookies will be acknowledged by your program. You can likewise alter your program alternatives to decide not to not get Cookies later on.

Kinds Of Cookies

There are types of cookies, and they can be recognized dependent on their beginning, capacity and lifespan. Significant attributes of treats incorporate the accompanying:

• Targeting/advertising cookies enable a website to send you personalized advertising.
• Performance cookies  collect data on the performance of a website such as the number of visitors, the time spent on the website and error messages.
• First party cookies are cookies that are stored by the website you are visiting, while third party cookies are stored by a website other than the one you are visiting. Please note that we do not control the collection or further use of your data by third parties.
• Functionality cookies increase the usability of a website by remembering your choices (e.g. language, region, login, and so on).
• Necessary cookies are necessary to allow the technical operation of a website (e.g., they enable you to move around on a website and to use its features).
• Session cookies are temporary cookies that are erased once you close your browser while persistent or permanent cookies stay on your device until you manually delete them or until your browser deletes them based on the duration period specified in the persistent cookie file.

Gathered information and our reason for using cookies and other technologies

In order to improve our services to you, DISTINCT DESTINATIONS’s website, online services, applications, and advertisements may use 'cookies' to collect information related to your use of the website. Cookies may also be used to carry out transactions and disabling them may affect the functionality of this website.

• ALPHONSOSTORIES and its partners may use cookies or other technologies to record anonymous, non-personal information (not including your name, address email address or telephone number) about your visits to this and other websites in order to measure advertising effectiveness.
• As is true of most we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet Service Provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data. We use this information to understand and analyse trends, to administer the website, to learn about user behaviour on the website, and to gather demographic information about our user base. ALPHONSOSTORIES may use this information in our marketing and advertising services.
• We may also collect non-personal information about your visit to our website, based on your browsing (click stream) activities. This information may include but is not limited to the pages browsed and products and services viewed or booked. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the website and respective numbers of visitors to various pages and sections of the website and details of searches performed. We may also use this information to measure the usage of advertising banners, another clicks through from the website.
• Pixel tags enable us to send email messages in a format customer can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
• In some of our email messages, we use a “click-through URL” linked to content on the ALPHONSOSTORIES website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Controlling Cookies ?

Most internet browsers are set to automatically accept cookies. Depending on your browser, you can set your browser to warn you before accepting cookies, or you can set it to refuse them. If you do not want to receive cookies, most browsers allow you to control cookies through their setting preferences. For instructions on how to change your browser settings, select the browser:

• Safari
• Firefox
• Chrome
• Internet Explorer
• Opera

Canalytics Tools

We use various analytics tools and third-party technologies including Google Analytics to collect and analyze cookies. We have contractual relationship with these third-party analytics companies, who collect this information. They may combine this information with other information that they already have independently collected from other websites. Many of these companies collect and use information under their own privacy policies. You may opt-out of Google Analytics by visiting the link

Changes To The Policy

We reserve the right to update or change this policy at any time, and we will provide you with the updated policy when we make any substantial updates at the earliest either through email or by providing a prominent policy of change on the website. This policy has been updated on 16th July 2020. You should check the policy periodically. Your continued use of the website after we post any modifications to the policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified policy.

Privacy Policy Alphonsostories.com

We have created the following Privacy Policy which applies at all times when using our website and / or any of our services. Any new features and/or services that are added to our current service at any point in the future shall also be subject to the terms set out in this Privacy Policy. In this Privacy Policy we explain how and why Alphonsostories collects and processes personal data originating from you, whereby Alphonsostories is acting in its role as controller.

Scope:

Alphonsostories (from here on referred to as "Alphonsostories", "we", "us" or "our") provides this Privacy Policy to inform you of our policies and procedures regarding how we collect and process the personal data that we receive from users of www.alphonsostories.com (the "Site"), regardless of how you use or access them. Personal data is any information that directly or indirectly identifies you. ‘Directly’ could for example be through a name. ‘Indirectly’ refers to the situation where you can still be identified without your name through or by combining other information. An example of ‘indirectly’ is an IP-address.

When you register with us through the Site we will ask you for personal data that can identify you and be used to contact you ("Identity Information"). Identity Information includes, but is not limited to; your name, phone number, email address, home address, but does not include your credit card number or banking information.

In regards to this policy, the terms "using" and "processing" information in this Privacy Policy include but are not limited to; the use of cookies; and the collection, storing, transfer, evaluation, deletion, disclosure, management, handling, modifying and use of personal data.

This Privacy Policy applies only to personal data that you provide to us via the Site and the Application. We reserve the right to update this Privacy Policy from time to time to reflect any changes to our services. We will do this by amending the Privacy Policy on the Site. The changes will take effect automatically, as soon as they are posted on the Site. In addition, we will notify all users by email if any material changes are made to the Privacy Policy.

Processing of personal data:

We may process your personal data for the following purposes:

Providing our services

• Alphonsostories might process your personal data to provide its services.
• For this purpose, Alphonsostories processes the following personal data: name, phone number, email address, home address, IP address.
• Alphonsostories is allowed to process personal data for this purpose because it is necessary for the execution of the contractual agreement with customers.

Customer service

• Alphonsostories processes personal data to handle questions and requests. This processing is necessary to provide our services.
• For this purpose, Alphonsostories processes your name and email address
• Alphonsostories is allowed to process personal data for this purpose because it is necessary for the legitimate interest of Alphonsostories (or a third party), essentially to enable Alphonsostories to adequately respond to questions and requests

(Direct) marketing

• Alphonsostories processes personal data for (direct) marketing purposes. This means that Alphonsostories can contact customers to draw attention to our products.
• For this purpose, Alphonsostories processes the following personal data: website behaviour, IP address, email address, post address, phone number, online identifiers, booking information, location and account information.
• Alphonsostories is allowed to process personal data for this purpose when individuals have given consent or when Alphonsostories has a legitimate interest to process the personal data. Depending on the ground of processing (legitimate interest versus consent), you have the right to withdraw your consent at any time or have the right to object to the processing of your personal data for direct marketing purposes at any time. The withdrawal or exercise of your right of objection shall not affect the lawfulness of processing prior to the withdrawal or exercise of the right of objection.

Categories of recipients

It may be necessary for Alphonsostories to disclose your personal data whether by law, possibly in the context of litigation, legal process and / or by request from public or governmental authorities within or outside of your country of residence. We may also disclose your personal information if we determine that disclosure is necessary or appropriate for purposes of law enforcement, national security or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable.

We will disclose any information about you to our insurance services providers if we consider it necessary in order to protect the property and rights of Alphonsostories or a third party, and / or to protect the safety of the public or any person.

In order to provide and improve our services, we will share information with third parties when needed.

We may employ third party companies and individuals to help improve or facilitate our service, to provide the service on our behalf, to perform Platform-related services, including but not limited to: maintenance services, fraud detection services, database management, web analytics, monitoring and evaluation services.

These third parties may have access to your personal information. If they do, your information is still protected by the terms of our Privacy Policy.

You can always withdraw you consent to the receipt of such communications by sending an email to product@alphonsostories.com

Cookies

The website www. alphonsostories.com uses cookies. Click here for Alphonsostories s’ Cookie Policy. If you have any questions about our cookie usage, please contact Alphonsostories at product@alphonsostories.com.

International transfer

Your personal information is only processed when an adequate level of protection can be provided.

Your personal information may be disclosed to third parties located outside the India. Alphonsostories will take other measures considered adequate to guarantee a safe transfer of your personal data.

Your rights and how to exercise them

We respect the exercise of the rights you have in relation to the personal data we process or use.

You can request access to or a copy of your personal data collected and processed by us. You may also request the rectification and removal of personal data or the restriction of the processing of your personal data, if there is a reason for doing so. You also have the right to data portability. You also have the right to object to a processing on grounds relating to your particular situation or against the processing of your personal data for direct marketing purposes.

To exercise these rights, please contact our Privacy team via product@alphonsostories.com. To prevent misuse, we may ask you to identify yourself. The law determines whether you can exercise a certain right in a given situation. You should therefore bear in mind that we are not always able to execute your right; at full.

Want to delete all your data? We're here to help.

Please contact our customer support team at product@alphonsostories.com or send an email directly to our data privacy team at product@alphonsostories.com.

Security

We take security very seriously.

Alphonsostories is very concerned with safeguarding your information. We take the appropriate technical and organisational measures to safeguard your personal data. The Site uses a reliable SSL Certificate to make sure your personal data does not fall into the wrong hands.

In the event of any breach of security Alphonsostories will make any legally required disclosures concerning the breach and the confidentiality, or integrity of your unencrypted electronically stored "personal data" to you via email or via a posting on the Site without unreasonable delay in as far as it is consistent with any legitimate needs of law enforcement and any measures required to determine the scope of the breach and to safeguard the integrity of data.

Retention periods

We do not keep your personal data longer than necessary for the purpose of the processing.

Questions or complaints

If you have any question or complaints about the processing of your personal data, please send an e-mail to product@alphonsostories.com. We will be happy to assist you.

Google and YouTube services

Alphonsostories makes use of Google and Youtube services, please see links to their privacy policies and terms of service:

Data Securities

Alphonso Stories is focused on directing its business as per every single relevant Data Protection laws and guidelines and in accordance with the best expectations of moral lead.

This policy sets forth the expected behaviors of ALPHONSO STORIES Employees and Third Parties in relation to the collection, use, retention, transfer, disclosure, and destruction of any Personal Data belonging to an ALPHONSO STORIES Contact (i.e. the Data Subject).

Personal Data is any data (counting feelings and intentions) which identifies with a recognized or Recognizable Normal Individual. Personal Data is dependent upon certain legitimate protections and different guidelines, which force limitations on how associations may process Personal Data. An association that handles Personal Data and settles on choices about its utilization is known as a Data Controller while a Data processor is liable for preparing Personal Data in the interest of the Data Controller. ALPHONSO STORIES, as a Data Controller and Data Processor, is answerable for guaranteeing consistence with the Data Protection necessities illustrated in this arrangement.

Alphonso Stories leadership is fully committed to ensuring continued and effective implementation of this policy and expects all Alphonso Stories Employees and Third Parties to share in this commitment. Any breach of this policy will be taken seriously and may result in disciplinary or legal action.

We are compliant with all GDPR rules. If you require our GDPR policy in details, you may contact us using the information below:

• By e-mail: product@alphonsostories.com